Question 1

Where is my order?

Accepted Answer

You can check the status of your shipment in your purchase confirmation email.

Question 2

Can I buy in a stationary store?

Accepted Answer

Yes. You can find us at ............

Question 3

I have purchased the product and have not yet received a confirmation email.

Accepted Answer

Usually you should receive a confirmation e-mail within a few hours, if you still haven't received the confirmation within 2 hours, please contact our office by e-mail to confirm your order.

Question 4

How long will i wait for delivery?

Accepted Answer

Orders are processed until 14:00, then we wait for the shipment to be collected by the forwarding company. Orders placed after 14:00 are processed until the next day.

Question 5

Is it possible to receive the parcel on the same day.

Accepted Answer

We try to ensure that the quality of our services is at the highest level, however, it is not possible for the shipments to arrive on the same day, it depends on our courier company.

Question 6

I didn't get what I ordered.

Accepted Answer

We are sorry about the situation. Please contact our customer service immediately to make a complaint, our company will process the order again and arrange priority shipping, as well as arrange collection of the wrong order.

Question 7

My product has been damaged.

Accepted Answer

Please contact the customer service office to verify the complaint.

Question 8

I can't place an online order.

Accepted Answer

This may be due to maintenance work on the website, please be patient while restoring the functionality of the website. We try to inform about all online problems on the home page, as well as invite you to our stationary store.

Question 9

I tried to contact customer service but no one is answering

Accepted Answer

Our office is open from 9:00 a.m. it's 5:00 p.m. outside of these hours, please contact us by e-mail provided on the main page.

Question 10

My shipment has been in transit for a long time.

Accepted Answer

We are sorry for the situation, unfortunately the issue of transport is not under our control. Please check the shipment status of the link attached in the order confirmation and contact our courier company directly.

Question 11

Can I add something extra to my order?

Accepted Answer

Unfortunately not. Your order has been sent for processing, you can place another order if it was placed before 14:00, there is a high probability that both shipments will arrive on the same day, but we cannot guarantee it.

FAQ

Frequently asked questions

Where is my order?

Can I buy in a stationary store?

I have purchased the product and have not yet received a confirmation email.

How long will i wait for delivery?

Is it possible to receive the parcel on the same day.

I didn't get what I ordered.

My product has been damaged.

I can't place an online order.

I tried to contact customer service but no one is answering

My shipment has been in transit for a long time.

Can I add something extra to my order?

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